Employer: AOS TRADING LIMITED
Salary: £30,000 – £40,000 per annum
Date Added: 13/05/2026
About the Role
We are a growing e-commerce business in the premium garden furniture and outdoor living space, looking for a hands-on Operations Manager to take full ownership of day-to-day operations.
This is not a maintenance role.
You will be responsible for ensuring the business runs smoothly across customer support, order fulfilment, delivery, and installation. The goal is simple: efficient operations, no backlog, and a strong customer experience.
Key Responsibilities
- Oversee and manage end-to-end operations, including:
- Customer support (calls, email, live chat)
- Order processing and admin
- Delivery and installation coordination
- Ensure no backlog across all communication channels
- Handle escalations and resolve complex customer issues
- Work closely with warehouse, delivery, and installation partners
- Identify operational gaps and implement practical improvements
- Build systems and processes to improve efficiency
- Manage and hold a team of 10–12 staff accountable
- Report directly to the owner
What We’re Looking For
We are looking for a strong operator, not just a manager.
You should be able to demonstrate:
- Experience taking ownership of operations or a customer-facing function
- A track record of improving processes, fixing problems, and increasing efficiency
- Ability to manage and structure a team to deliver consistent performance
- Confidence in making decisions and handling escalations independently
- A practical, hands-on approach to solving operational issues
Preferred Experience
- E-commerce or retail environment
- Logistics, delivery, or installation-based operations
- Experience implementing systems (CRM, workflows, or operational processes)
What Success Looks Like
- Operations run smoothly without constant owner involvement
- No backlog of customer queries
- Team is structured, accountable, and performing well
- Customer experience improves (CSAT, response times, reviews)
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
Application Deadline: 24/06/2026
Contract Type: Permanent
Submitted Applications: 6