Employer: Reset Recruitment Ltd
Salary: £30,000 – £35,000 per annum
Date Added: 26/01/2026
Claims Team Leader (Brokerage)
Salary: £30k-£35k + company benefit
Location: Hove
Hours: Mon-Fri 9am – 5pm
Hybrid: 2 days from home / 3 days office (after successful 6-month probation)
Free on street parking
Are you an experienced Claims professional ready to step into a leadership role where you can truly make an impact?
A well-established, forward-thinking and growing insurance brokerage in Hove is seeking a confident and motivated Claims Team Leader to oversee a busy and dynamic FNOL claims function. This is a fantastic opportunity to combine hands-on claims expertise with team leadership in a supportive and progressive environment.
This role offers the perfect blend of responsibility — approximately 25% team leadership (managing 3 staff) and 75% managing your own varied commercial claims caseload, giving you both autonomy and influence.
This opportunity would suit:
- An experienced Claims Handler with mentoring or supervisory experience
- A Senior Claims Handler ready to step up
- A Deputy Team Leader looking for their next career move
Key Responsibilities:
- Supervise and support a team of commercial claims handlers, ensuring claims are handled accurately and within agreed SLAs.
- Act as a referral point for complex and disputed claims, liaising with insurers, loss adjusters and internal stakeholders.
- Monitor workloads, quality standards and team performance through audits, file checks and call listening.
- Support the Claims Manager with complaints handling and resolutions.
- Train, coach and mentor team members to drive performance and development.
- Manage your own caseload of commercial claims from FNOL through to settlement.
- Identify process improvements to enhance efficiency and customer satisfaction.
- Produce regular MI and performance reports and contribute to insurer/partner meetings.
To apply for this role, you will need the following skills and experience:
- Minimum 2 years’ experience handling insurance claims ideally commercial claims.
- Previous team leadership, supervisory or mentoring experience.
- Strong working knowledge of commercial policies claims procedures and FCA compliance.
- Confident communicator with strong customer service and stakeholder management skills.
- Highly organised with excellent attention to detail and decision-making ability.
- Comfortable working under pressure and managing competing priorities.
- Proficient in insurer systems and Microsoft Office (Word, Excel, Outlook, Teams).
- Cert CII desirable or willingness to work towards.
This is an excellent opportunity to join a professional, supportive organisation that values development, autonomy and progression within claims leadership. To be considered for this role please submit your CV!
Application Deadline: 09/03/2026
Contract Type: Permanent
Submitted Applications: 1